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Cancellation Policy

Our fees for cancellations made by you, the guest, for whatever reason, are as follows:

21 days or more before - FREE

14 - 20 days before - 20% of trip cost

4 - 13 days before - 30% of trip cost

2 - 3 days before - 50% of trip cost

Day before the trip - 100% of trip cost

Day of the Trip - 100% of trip cost

- It is not possible to provide a refund after the day of the trip has passed, and so only cancellations before the day of the trip can be processed.


  • In the event of cancellation on the part of the participant, the following cancellation charges will apply.

  • Cancellation fee will be computed based on the total cost (tour fee plus the options and extras).

  • The refund will be processed as a Credit Card Refund if the payment was done through credit card.

    • If the payment for the event was done through bank transfer, the participant will bear the charges (between 0~440円 depending on the bank)

    • We will not hold money as credit for future events, but will refund as soon as cancellation is confirmed.

  • Cancellation made after business hours (6pm) is already considered as the next day.

  • We will waive the cancellation fee if the participant (not Tokyo Divers finds a replacement.)

  • No cancellation fee if the tour get canceled due to lack of participants (bank transfer fee may apply).

  • In the event the trip/event get canceled due to the weather, natural calamity (e.g. typhoons, strong earthquakes), pandemic, civil unrest and other circumstances beyond our control, a 10% cancellation fee may apply to cover the cost of event preparation and cancellation payments for hotels, buses, and equipment etc.

For Courses
  • Depending on the stage of the course, the cancellation cost varies.

    • If the E-learning has already been provisioned, then the returned amount will be calculated from course cost minus E-learning cost with the same timing as above.

      • Reason being, it is possible to refer students with the provided E-Learning which we will be happy to do if the situation dictates

    • If the course is conducted in two parts, and part of the course has already been completed, (i.e. If the confined session has already been conducted (for Open Water Course)) then the student will get a refund proportionate to the remainder of the course content required following the same timeline above.

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